What kind of products can I find on Winelivery?

We personally take care of selecting the best wine labels from Sicily to Alto Adige, without forgetting to also take a look abroad: in fact, more and more bottles also come from other great wine producers such as France, Germany, New Zealand...

Winelivery offers a wide choice of wine but not only, on our portal you will also find a selection of craft beer as well as spirits such as vodka, rum and digestives and cocktail kits not to mention glass water, ice and much more. Our team of sommeliers personally takes care of the selection of the products on the site in order to guarantee high quality at the right price.

Are there any delivery costs?

Winelivery guarantees free delivery above a certain threshold which can change depending on the city

Is the Winelivery delivery service in 30 minutes and at temperature active throughout Italy?

Click here and scroll down to discover all the cities where the express service is active. If you can't find your city, don't worry: we are constantly expanding and will soon reach your city too! Know that if you are not in one of the cities covered by the service in 30 minutes but you still want to order our wines, you can do so without problems and we guarantee delivery by courier in 2/3 working days!

In the areas surrounding our cities we have activated the same-day delivery service: by placing an order before 1.00 pm it will be processed on the same day, orders received after 1.00 pm will be delivered the following day, find out what coverage your area has!

Does my order arrive at temperature?

The Winelivery service provides for the delivery of the products at the ideal temperature only in the areas covered by the "express" service (in 30 or 45 minutes).

For all orders with delivery in E-commerce mode (2/3 working days), or with same-day delivery (Hinterland areas), we do not guarantee the ideal temperature upon receipt of the product.

If you wish that the delivery of your bottles does not take place "at the ideal temperature" contact us on +39 02 38583592, we will take care to inform the colleagues who will take charge of your request.

Can I place an order in advance?

Of course, you can schedule your orders in advance and choose any delivery time, as long as it's during business hours.

Can I choose a delivery time for same day or courier orders?

As regards orders with same-day delivery, delivery will take place between 11am and 7.30pm, it is possible to give an indication but it cannot always be respected.

As regards orders entrusted to the courier, it is not possible to define a precise time unless direct agreements are made with the courier once the tracking code has been received, directly on the shipper's website.

But can I also make gifts with Winelivery?

It's always a nice idea to buy someone a good wine or a visit to the cellar!

If you choose to give a bottle as a gift, you can have it delivered to whoever you want at the right time: by completing the order, at check-out, you can request a gift box and the personalization of a card, strictly handwritten, to make the most of the gift.

In case you don't know the tastes of friends and relatives, you can always give one of our Gift Cards so that whoever receives it can choose the wine they prefer!

A good toast is not enough? Open our app now and discover the trips to the cellar! You can choose from over a hundred experiences and send the voucher directly to the lucky recipient who will be able to book his trip in complete freedom.

How do I use my discount code?

If you have a discount coupon, you can apply it to your order by following these simple steps:

From Apps:

1. Once you have chosen the products to order, go to checkout by choosing "Order/Preorder"
2. Complete all the required data and select "go to payment"
3. Under the heading "Discount coupon" enter your coupon
4. Once the code has been entered, click on the "OK" button: when the page is updated, the message "Code entered successfully" will appear, and the price will appear discounted (in the event that the coupon is not valid, a red message will appear : contact customer service by writing to [email protected]
5. Proceed with the purchase

From site:

1. Once you have chosen your bottles go to the "summary page" to confirm the purchase by choosing "ORDER NOW";
2. In step No.2 "Payment" enter the coupon code in the space provided in the box marked "Do you have a discount code?"
3. Once the code has been entered, click on the "VALIDATE" button: when the page is updated, the message "Code entered successfully" will appear, and the price will appear discounted (in the case that the coupon is not valid, a red message will appear : contact customer service by writing to [email protected]
4. Proceed with the purchase

We remind you that discount codes CANNOT be combined on the same order.

How do I use my giftcard?

Using your giftcard is very simple, you just have to follow these simple steps.

From Apps:

• access your profile and the "Giftcard" section. If it is not already present, you can add it by typing on "Enter Giftcard code".
• You will find your Giftcard directly at checkout, on the second screen by pressing the "GO TO PAYMENT" button.
• To activate it, simply type "Select" and in the "Use your Giftcards" section choose it for your purchase.

From site:

• access your profile and the "My Giftcards" section. If it is not already present, add it by entering your giftcard code and pressing "confirm".
• You will find your Giftcard directly at check out.

How does the "Invite and drink for free!" discount code work?

It is important to know that the "Invite and Earn" code only works via the app.

When a friend shares his personal code, you need to download the app, sign up for the Winelivery service by entering the friend's code at the time of registration, make a cart of at least €15 (shipping costs excluded) and go to checkout to complete the order.

At check out, the discount will automatically appear in the second screen, the summary one. In the event that the discount is not found at check out, simply copy it in the appropriate "discount code" section.

Remember that for the "Caps" to be won to be disbursed, the whole procedure via the App must be followed step by step (both the registration and the order with the same code).

What do I get by inviting my friends with my discount code?

Discover your personal code, share it with all your friends: when they register with your code you will get 100 caps and when they place their first order again using your code you will get another 500 caps and they will get a 10€ discount on their first order (minimum €15). The more points you accumulate, the more Gift Cards or prizes you can redeem in the Cork Shop!

I want to change my account email, how can I do it?

In order to change your account email, you must contact our assistance via email ([email protected]) indicating the registration email and the one you would like to replace it with.

If you are registered with Facebook, you will need to follow these simple steps to change your email:

1. Log out of Winelivery
2. Log in to Facebook and change the main email of the social network
3. Contact our support via email or chat by communicating the email of your current account and the one you want to replace it with.

Once the email has been changed, you can log in again from Facebook with the new email!

How do I subscribe or unsubscribe to the Newsletter?

Subscribing or unsubscribing to the newsletter is very simple, you have to follow a very simple procedure:

From the app:
go to the little man symbol in the top right -> "My details" -> "Edit" (personal information) -> Enable/disable the receipt of communications from us by clicking on the small button under the date of birth - > Click on "Complete Profile"

From the website:
go to the menu at the top right-> Profile -> My Profile -> click on the box to allow us/not allow us to send you communications -> Click on "Update Profile"

Is there the possibility of having a business profile on Winelivery?

We have many services dedicated to companies, for information write an email to [email protected] .
If you didn't find the answer you were looking for, contact us via Chat or by sending an email to [email protected] we will be happy to help you!

Can I ask for an invoice when I place an order?

Of course, asking for an invoice is really very simple!

From Apps: 

1. Choose the products to order

2. Go to checkout

3. Enter the payment method

4. In the space "Do you need an invoice?" click "Enter"

5. Fill out the form and save the data

From site:

1. Choose the products to order

2. Go to checkout

3. Enter the payment method

4. In the space "Do you need an invoice?" tick the box with the words "Yes, I need an invoice"

5. Fill out the form and save the data

NB: Both from the site and from the APP you can choose to enter the default data every time you place an order.

You can also enter billing data separately from the order directly from the "My details" section of the user profile.

How do I receive the invoice?

If you have requested an invoice when ordering, you will receive the documents via the interchange system, therefore they can be found directly from the tax drawer or alternatively if you have communicated the SDI, directly on the corresponding invoicing software.

The documents will therefore not be sent by mail; if you need a courtesy invoice, you can write us an email at [email protected] . We will inform the administrative department of your request.

I would like to open Winelivery in my city how can I do?

In order to open Winelivery in your city, please fill in the franchise form and you will be contacted by our manager who will be able to answer all the questions on how to become part of the Winelivery world.

I'm a producer and I would like to sell my bottles with Winelivery, how can I do it?

In order to enter the Winelivery catalog, we invite you to register on our portal on the producers page, you will be contacted by one of our managers who will be able to answer all the questions on how to become part of our online wine shop.
If you want to write to us directly you can send an email to [email protected]

I would like to become your messenger or rider, how can I do?

To become our messenger/rider, I invite you to register on our portal on the page become our rider . Your request will be taken care of by our managers. If in line with our needs, you will be contacted by the delivery department within a week, if you do not receive a response within 7 days, we suggest you submit your request again.

Questions about my order

Once you have placed your order, consult this section to find support!

What should I do if something went wrong with my order?

Our Customer Service takes care of your entire Winelivery experience, from the moment you place your order until it arrives at your door. But we know that sometimes something can go wrong. In the rare event that should happen, you can always contact us by email here [email protected], write us in chat or call us at this number +390238583592: we will take care of you.
Don't forget to specify your order number!

I forgot to add an item, what should I do?

Let's hope the rider hasn't already left! Contact our Customer Service, write us in chat or call us on +390238583592. Remember to always specify the order number!

The order is late what can I do?

Sometimes unforeseen things happen that we can't control, whether it's heavy rain, snow or bad weather. In these cases we will have an alert warning you of possible delays but we guarantee that our staff will do everything to be able to deliver your order as soon as possible.

We suggest you view the order status on your app or, if you need more precise information, you can chat with us, call us on +39 02 38583592 or send us an email at [email protected].

What if I'm not at home when our bottles arrive?

Our driver will try to call you but if we are unable to contact you or deliver the order within 10 minutes he will return to the base, you will then be contacted by our Customer Service to organize the delivery again.

If you think you won't be able to find yourself at the address indicated in time to receive your order, contact us as soon as possible by calling us on +390238583592, writing to us in the chat or, lastly, by mail [email protected], always specifying the number of your order.

Can I use multiple discounts/gift cards in one order?

Not yet, discounts and gift cards are NOT combinable. Gift cards can be used only and exclusively in the order in which they appear at checkout: from the last purchased to the oldest. So if you have a gift worth €50 but redeem another gift worth €10 as a reward from our loyalty system, you will only be able to use the gift worth €10 first.

Can I cancel an order? What happen?

To cancel an order, you must promptly contact support to request cancellation by email at [email protected] or via chat from the App or website and at +39 02 38583592.
Your order can only be canceled if it has not been still been entrusted to the rider, in this case you will be refunded the entire amount.
In the event that the order has already been assigned to the rider, it cannot be cancelled, and if you do not accept the delivery when the rider arrives, you will have to proceed with the refund request. In this case the refund will be partial, in fact the delivery cost will be deducted since the service has been performed and the operator will be paid for the work done. (The delivery cost has a value between 5 and 10€ depending on the time of day and the distance traveled by the rider. It is not represented by the "expense contribution" that may be reported at check out).
In the case of orders entrusted to the courier, in order to proceed with the refund it will be necessary to refuse the order at the time of delivery. The refund procedure will be initiated when the courier has registered the refusal of delivery.

My wine tastes of cork, what can I do?

It really rarely happens to us, but it can happen! In this case, contact our assistance immediately via email, chat or by calling us and keep the defective bottle with at least 3/4 of the contents. Our customer service will refund or arrange replacement. In the absence of the defective product, unfortunately we will not be able to provide support.

Why can I be asked for documents?

For the safety of our users, our assistance may request the sending of payment documents. In this way we will be able to guarantee a safe shopping experience without the risk of fraud.

The required documentation is the following: credit card with the last 4 digits and the holder visible and matching identity document. In order not to delay the delivery, the documents will be requested by telephone and the sending of the same must take place by email at [email protected]. In the event that the documents are not provided or are not deemed sufficient/reliable, we reserve the right to cancel the order and refund it as soon as possible.

Experiences

What are visits to the canteen?

Visits to the canteen are Tasting Experiences that can be purchased or booked directly in the App. You can book visits to Cellars throughout Italy by choosing between tasting proposals, tasting with lunch, picnic in the vineyard, tasting with tour of the vineyards and cellars and much more.

How can I book a Winelivery Pop tasting?

You can book the Tasting from the Winelivery App:

1. Go to Apps in the Experiences section
2. Click on "In town" and choose one of the Events organized at Winelivery Pop
3. Purchase the experience or redeem it for Corks
4. As soon as you place your order, you will receive a confirmation email with your booking code, to be presented at the entrance of the club before the event.

How to cancel or modify my Winelivery Pop reservation?

To cancel or modify a reservation, just send an email to Winelivery Customer Care at [email protected] :

• if you want to cancel a reservation, just write which event you cannot attend and you will receive a refund of your reservation via giftcard if you canceled at least 24 hours from the start of the event;
• if you want to change a reservation, just ask which are the scheduled events in which you can participate or choose another Winelivery Pop event directly in the APP in the "Experiences" section, communicating it by email at least 24 hours before the start of the experience. In the latter case, the Assistance will confirm the modification of the reservation or, in the event that the places for the event you have chosen are sold out, will offer you the list of evenings still available. In the event that none of the proposals is to your liking, while waiting to find the next tasting you want to participate in, you can decide to request a refund of the Experience which will take place via giftcard that you can use to make a new booking.

Remember that in case of no notice within 24 hours before the event, your reservation is no longer refundable.

Loyalty Program

Information on the Corks wallet, Corks Shop and how to accumulate Corks points!

How does the Winelivery loyalty program work?

Winelivery's loyalty program allows you to earn “Corks” every time you place an order, invite friends, or participate in quizzes and surveys. “Corks” are loyalty points that give you access to exclusive benefits.
YYou can track your Corks in the “Cork Wallet” section of the App and use them in the “Corkshop” section to:

• Get credit to use in your purchases
• Choose the rewards you prefer
• Participate in free tasting experiences and classes.

Every year, on September 30, an audit is conducted during which Corks earned over the previous 12 months are reset to zero, keeping valid only those earned in the immediately preceding 12 months. For example, on September 30, 2024, only Corks earned as of October 1, 2023 will be valid. All other Corks will be reset to zero.

Terms and conditions found in the regulation apply

What are Corks?

Corks are Winelivery loyalty points that you get when you order products, when you invite friends with your personal code, when you participate in Quizzes dedicated to you or in the surveys you find in the Stories on the Homepage.

You can always check how many Corks you have in the wallet and spend them in the Cork shop or in the App's Experiences section.

What is the Cork Wallet ("Tappadanaio")?

The Tappadanaio is the virtual wallet for your Corks, Winelivery loyalty points. You can find it when you open the App at the bottom right or you can access it from the Homepage of the App in the "Invite and Drink for Free" section by clicking on "Go to the Tappadanaio".

In the Tappadanaio you will find:

• the total Corks you have accumulated;
• the details of the Corks you obtained after placing an order, after answering a Quiz or a survey, after inviting a friend who registered or bought with your code;
• how many friends registered with your code;
• how many friends have made their first order with your code
• the section dedicated to the Cork shop
• the "Invite and Drink for Free" section to invite your friends immediately

What is the "Cork shop"?

The Cork shop is the section of the App where you can use the Corks, and browse the catalog of prizes available. With Corks you can redeem:

• many prizes, both physical and digital
• giftcard to use to order anything you want
• Tasting experiences and courses

For each of these prizes, the number of Corks needed to redeem it is shown: just check how many Corks you have and press "Redeem"

How do I get Corks?

1. Inviting friends:
   • Place your first order on the App or on the Website to be able to start inviting friends
   • On the Homepage of the App, go to "Invite and Drink for Free";
   • Share your personal code with your friends;
   • You get 100 Corks for every friend who registers with your code, and you get another 500 Corks for every friend who makes their first purchase with your code; they receive €10 off their first order of €15 or more.
   • You can use the Corks you received in the App's Tapposhop to get credit with which to drink whatever you want, choose the gifts you prefer or take part in free tasting experiences and courses.
2. Ordering a drink:
   • Every time you order a drink in the App or on the Winelivery Website or in a Winelivery Bar you get 3 Corks for every €1 spent.
3. By participating in Quizzes and Surveys:
   • In the App, check the "Notifications" section of your profile to participate in the Quizzes dedicated to you and click on the "Surveys" story on the Homepage to participate in fun games and accumulate Caps

How can I use my accumulated Corks?

You can use the Corks you have accumulated in the Tapposhop and in the Experiences section of the App, where you can redeem:

• many prizes, both physical and digital
• giftcard to use to order anything you want
• Tasting experiences and courses

Inside the Tapposhop, for each of these prizes, the number of Caps needed to redeem it is shown: check how many Caps you have and then press "Redeem"; if, on the other hand, you are in the Experiences section, just choose the Experience or Course you want to participate in and click on "buy with caps". The Corks used will be deducted from the total amount in your Corkbox.

Do accumulated Corks have an expiration date?

Yes, on September 30 of each year, only the Corks earned in the previous 12 months will be considered valid. So, as an example, on 09/30/2024, Corks earned since 01/10/2023 will be considered valid. All other Corks will be reset to zero.

How do I receive the reward I redeemed?

Physical rewards

Receive the physical rewards that you decide to redeem directly at your home, at the delivery address indicated by you, within a few working days

Digital Rewards

Follow the instructions given in the Tapposhop in the description of the prize. Forward the purchase receipt email to [email protected] to receive your dedicated voucher.

Giftcards

When you redeem a Giftcard, the credit will be loaded automatically upon confirmation of the order. The credit is associated directly to your profile and expires in 60 days. You can use it by selecting your Giftcard on the payment screen in the "Giftcard" field. You can always check the Giftcards available to you in the Giftcards section of your profile.

Experiences

• City experiences

When you redeem an experience in the City with Corks, as soon as you place your order, you'll immediately receive a confirmation email with your booking code, to be presented at the entrance to the venue on the day of the event.

• Experiences in the Cellar bookable in the App

When you redeem an experience in the Cellar with Corks that allows you to choose the booking date and time already in the App, as soon as you place your order you will immediately receive an order confirmation email with the details of your booking.

• Experiences in the Cellar that can be purchased but cannot be booked in the App

When you redeem an experience in the Cellar with Corks that does not allow you to already choose the booking date and time in the App, as soon as you place your order you will immediately receive an order confirmation email with all the instructions. In the email you will find all the contacts of the winery to book according to your needs and based on the availability of the winery.

• Streaming courses

When you redeem an experience in the "Courses" section with caps, as soon as you place your order, you will immediately receive an email with the code to be used to have unlimited access to the course in streaming.

• Sommelier Online

When you redeem the Private Experience with the Sommelier with Corks, you will be called within 24 working hours following the booking. The call includes: the identification of the labels to be tasted; the number of participants (max 10 people); instructions for the day of the tasting.